Política de envío

  1. Shipping Policy

    At Infinite Jewels, we want to ensure that your shopping experience is as seamless as possible. Below is our shipping policy to provide you with all the information you need about the delivery of your products.

    Processing Time

    • All orders are processed within 2–5 business days (Monday–Friday). Orders are not processed or shipped on weekends or public holidays.
    • Once your order is processed, you will receive a confirmation email with tracking information (if applicable) and an estimated delivery time.

    Shipping Methods & Delivery Times

    • We offer standard shipping via our dropshipping partners. Delivery times vary based on your location and the shipping method selected during checkout:
      • Domestic Shipping (within [Country]): Typically arrives within 7–15 business days.
      • International Shipping: Delivery times for international orders can range from 10–25 business days depending on your country and the customs process.

    Please note that shipping times may be affected by factors such as public holidays, weather conditions, or customs delays, especially for international shipments.

    Shipping Costs

    • Shipping fees are calculated at checkout based on your order’s weight, destination, and selected shipping method. You will be able to review your total shipping cost before finalizing your purchase.
    • We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay updated on any shipping discounts.

    Tracking Your Order

    • Once your order has shipped, we will send you an email with tracking details (if available). You can track your order by visiting the courier's website or by checking the tracking link provided in the email.
    • Please allow up to 24–48 hours for tracking information to update.

    Order Issues & Delays

    • If your order hasn’t arrived within the estimated time frame or you have any concerns, please don’t hesitate to reach out to our customer support team at [Customer Support Email]. We are here to assist you and resolve any issues as quickly as possible.
    • While we strive to ensure timely delivery, delays can occasionally occur due to factors outside of our control, such as shipping carrier delays or customs processing.

    Customs and Import Duties (International Orders)

    • For international orders, please be aware that you may be subject to additional customs fees, import duties, or taxes imposed by your country. These fees are not included in the product price or shipping fees and are the responsibility of the customer.
    • We recommend checking with your local customs office for more information before placing an order to avoid unexpected charges.

    Incorrect Address

    • Please ensure that the shipping address you provide at checkout is correct. We are not responsible for any delays, lost shipments, or additional fees incurred due to incorrect address information.

    Cancellations & Address Changes

    • If you wish to cancel or modify your order, please contact us immediately. Orders cannot be changed or canceled once they have been shipped.

    Lost or Damaged Orders

    • In the rare case that your order is lost or damaged during transit, please contact us at [Customer Support Email] within 7 days of receiving your tracking information. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.